Frequently Asked Questions
Everything you need to know about your favorite stationery supplies.
How long does shipping take?
Shipping times vary by location, but most international orders arrive within 7 to 15 business days. You will receive a tracking number as soon as your package leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship worldwide?
Yes, Stationery Pal ships to over 100 countries. Please note that shipping fees and delivery times depend on the destination country and selected shipping method.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. If you receive a damaged or incorrect product, please contact our support team within 7 days of delivery for a replacement or refund.
Can I cancel or change my order?
Orders are processed quickly to ensure fast delivery. You can request a cancellation or modification within 2 hours of placing your order by contacting our customer service team.
Are the products authentic?
Absolutely. We source all our pens, journals, and accessories directly from reputable brands and authorized distributors to ensure 100% authenticity and high quality.